Please follow the instructions here. We will do some advanced diagnostics on your phone to understand your problem better. Please follow the instructions in the status area.
Thanks for visiting the Motorola Troubleshooter, the following web experience will guide you down a path of simple step by step issue identification and then provide you with a basic self service diagnostic guide that will hopefully help you resolve your issue or take you to the section of our software and diagnostics site that better suits your issue.
The Troubleshooter can assist you by connecting your device to the PC or by having you manually enter in your device information. Connecting your device enhances your troubleshooting experience. We're sorry that we were unable to help you resolve your issue..
We have determined that your device has a software update available. We recommend that you perform this update to keep your device running at its best and to possibly resolve the issue s you are facing.. If you would like to perform this update now, please select 'Get Started' to proceed to the update instructions. However, we have determined that your device is eligible for a software reinstall. A reinstall of your device's existing software may help clear up issues faced with long term usage.
We recommend that you perform this reinstall now if the problem you are facing didn't exist when you first purchased your device.
If you would like to perform this reinstall now, please select 'Get Started' to proceed to the update instructions. Please disconnect your device from the USB and take the time to test it.. Once you are done, please let us know if this resolved your issue.. We apologize that you were unable to successfully Troubleshoot your device. You have the following options:. Call our customer service center where our service representatives will be happy to help you. You can chat online directly with a representative.
Click below to get started. Send in your question to one of our support representatives who will be happy to help.. We are constantly improving. Please take a quick survey to let us know more about your experience Take the Survey. The latest version of software this required to use MotoTools. You have the latest Motorola Toolkit.
Once the installation is complete, please click 'Continue' to proceed with the device connection process. Motorola Helper. Your PC needs the latest version of the Helper tool. Motorola Device Drivers. Your PC needs the latest version of device drivers. Motorola Software Update. Your PC needs the latest version of the Software Update tool. Motorola Diagnostics. Your PC needs the latest version of the Diagnostics testing tool.
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Our apologies for any inconvenience caused. Mobile Phones Device X. Motorola Online Troubleshooter. Serial No: Unknown. Software Version Unknown. Carrier: Unknown. Warranty: Unknown. Start the Troubleshooter Update My Software. Start the Troubleshooter. Change Product Type Do you have other Motorola products? Warranty Expiration Date:. Warranty Country Code:. Service Offerings :. System Used: Waiting Please disconnect your device from the PC if it is currently connected.
Ensure the device is powered on. Reconnect the device to your PC. Step 2 Connect the USB cable to your device. Having Trouble Connecting. Select 'Continue' to proceed to the update instructions You can perform this update at a later time by selecting 'Software Update' from the Software and Diagnostics home page.
Continue Update Later. This guided tool will provide you with: Simple troubleshooting steps and solutions for common issues Support from a Motorola representative using our Live Chat Easy access to submit your device for repair Launch Troubleshooter Close. This guided tool will provide you with: Simple troubleshooting steps and solutions for common issues Support from a Motorola representative using our Live Chat Easy access to submit your device for repair Please note, there is a cost associated with repairs made to devices that are out of warranty.
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